VMware Support Alert – ALERT: Cannot upload log files using Support Assistant

In our effort to provide our viewers with up to the minute information on VMware related news and topics, we’re posting the following Special Alert direct from VMware Support Insider.

Due to a change in the support request file upload process, VMware Support Assistant 5.1 temporarily cannot be used to upload files. For more details, see knowledge base article: VMware Support Assistant 5.1 will fail to upload log files (2059759). Subscribe to the article to be notified when there are updates.

Support requests can still be filed through Support Assistant, but you must use a temporary manual FTP process to upload files to VMware Technical Support. To provide supporting information like log files, configuration files, and screenshots, follow the instructions in knowledge base article: Uploading diagnostic information for VMware (1008525).

Created on September 16, 2013 by Rick Scherer

Posted under Alert.

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