Windows 2008 R2 and Windows 7 Freeze on VMware vSphere 4

Although this issue has been resolved with vSphere 4 U1, for those of you that haven’t upgraded please be aware of a known issue with Windows 2008 R2 and Windows 7 where the guest operating system can freeze for a long period of time.  The issue is noted in VMware KB 1011709.

The resolution is to either upgrade to U1 or to use the standard SVGA driver and not the one provided in the VMware Tools package.

VMware KB 1011709 Excerpt…

To deselect the SVGA drivers installed with VMware Tools:

When you install VMware Tools, select VMware Tools Custom Install and deselect the SVGA driver.

Alternatively, remove the SVGA driver from the Device Manager after installing VMware Tools.


Created on November 25, 2009 by Rick Scherer

Posted under vSphere.

This blog has 20,134 views.

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11 Comments so far

  1. David Strebel
    10:49 am on November 25th, 2009

    This is also the case on 3.5. And KB1011709 solved the issue.

  2. Rick Scherer
    11:15 am on November 25th, 2009

    Thanks David.

    Seeing that Windows 2008 R2 and Windows 7 are not supported on ESX 3.5 Update 4 I am not surprised to see this issue. I would anticipate the fix to be in Update 5 which should be out before 2010.

  3. Tom
    11:41 am on November 25th, 2009

    People should loudly scream to VMware that this BUG should be FIXED quickly.

  4. Rick Scherer
    11:52 am on November 25th, 2009

    Hey Tom, this issue is resolved in vSphere 4.0 Update 1 — but currently there is no resolution in VI 3.5 – I would expect Update 5 to come out before 2010.

  5. Ole
    3:39 am on December 30th, 2009

    Problem with W2K8R2 vms freezing still persists after upgrading vSphere 4.0 with update 1A. I’m at build level 208167…
    I’ve removed the SVGA II driver and hope this will keep my vms running.

  6. Rick Scherer
    8:57 am on December 30th, 2009

    Ole, did you upgrade VMware Tools on the VM after the U1 upgrade?

  7. Ole
    12:02 am on December 31st, 2009

    Hi Rick

    Yes, I upgraded VMware Tools as well. I also tried a complete reinstall of VMware Tools but VMs still freeze. Only an uninstall AND delete of the SVGA II driver solves the problem.

  8. Rick Scherer
    12:30 am on December 31st, 2009

    Ole, you may want to open a SR with VMware. I’m not able to re-create this problem with U1 and you may have another underlying problem.

    I’d also try forcefully removing the driver and associated driver files from the Windows folder. Then re-install VMware Tools.

  9. Rebecca Murphy
    3:12 am on May 7th, 2010

    I’m pretty much impressed with the stability of Windows 7. It is better than windows Vista which hogs my memory and cpu.;~;

  10. Mathilde Joyce
    11:43 pm on August 6th, 2011

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  11. Clive
    12:22 pm on September 10th, 2011

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